ServiceNow

Our consultants are battle-trained and have solved the most complex technology challenges, whether it is modernizing IT and employee experiences or enhancing customer satisfaction.

technologies

MJB has established a strong expertise in ServiceNow technologies and has successfully demonstrated our capabilities through numerous implementations. With comprehensive access to the complete suite of ServiceNow tools, technologies, and accelerators, we are fully equipped to build and optimize your digital workspaces. Our team of certified professionals works closely with you to devise effective strategies, carefully select the most relevant ServiceNow components, and seamlessly implement them into your organization. Leveraging their battle-tested experience, our consultants excel at resolving intricate technological challenges, whether it involves transforming IT and employee experiences or elevating customer satisfaction levels.

ITSM (IT Service Management)

ITOM (Operations Management)

ITBM (Business Management)

Incident Management: Efficiently resolve incidents and minimize business disruptions with ServiceNow's robust Incident Management solution. Our streamlined processes and automated workflows ensure prompt identification, prioritization, and resolution of incidents, enabling your organization to maintain optimal operational efficiency.
Problem Management: Identifying and addressing the root causes of recurring incidents is crucial for sustainable IT operations. With ServiceNow's Problem Management solution, we empower your team to systematically investigate, diagnose, and eliminate underlying problems. By proactively managing problem resolution, you can mitigate the impact of incidents and prevent future disruptions.
Change Management: Implementing changes in your IT environment can be a complex and risky process. ServiceNow's Change Management solution offers a structured approach to manage and track changes, reducing the likelihood of errors or service interruptions. From planning and assessment to approval and implementation, our solution helps you orchestrate seamless changes while maintaining stability and compliance.
Asset Management: Effectively manage and optimize your IT assets throughout their lifecycle with ServiceNow's Asset Management solution. Gain full visibility into your hardware, software, and other IT assets, enabling accurate tracking, efficient utilization, and cost optimization. Streamline procurement, automate inventory management, and ensure compliance with licensing and regulatory requirements.
Performance Analytics: Data-driven insights are essential for making informed decisions and driving continuous improvement. ServiceNow's Performance Analytics solution enables you to measure, monitor, and analyze key performance indicators (KPIs) across your ITSM processes. Leverage real-time dashboards and intuitive reports to assess performance, identify areas for enhancement, and drive data-backed decision-making.

Project Portfolio Management: Efficiently manage your organization's project portfolio with ServiceNow's Project Portfolio Management (PPM) solution. Gain complete visibility into projects, resources, and investments, allowing you to prioritize initiatives, allocate resources effectively, and deliver projects on time and within budget. With ServiceNow PPM, streamline project execution, enhance collaboration, and make data-driven decisions for optimal portfolio performance.
Application Portfolio Management: Optimize your application landscape and drive informed decisions with ServiceNow's Application Portfolio Management (APM) solution. Gain insights into your application portfolio, including dependencies, costs, and performance. Evaluate applications against business objectives, identify redundancies, and streamline your portfolio to maximize value and minimize risks. With ServiceNow APM, we achieve better governance, reduce complexity, and drive digital transformation.
Agile Development: Embrace agility and accelerate software delivery with ServiceNow's Agile Development solution. Enable collaboration and visibility across development teams, streamline backlog management, and facilitate iterative planning and execution. With Agile Development on ServiceNow, you can align development efforts with business priorities, enhance productivity, and deliver high-quality software faster.
Finance Management: Gain control over your financial processes and drive transparency with ServiceNow's Finance Management solution. Streamline budgeting, forecasting, and financial planning, and ensure compliance with regulatory requirements. Leverage real-time insights to optimize cost allocation, track expenses, and drive financial accountability across your organization. With ServiceNow Finance Management, empower finance teams to make data-driven decisions and foster financial excellence.

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Partner with MJB for Certified ServiceNow Talent

With ServiceNow's popularity soaring, businesses are eagerly adopting its transformative solutions to forge a new digital frontier. However, mobilizing technical resources and implementation expertise swiftly to realize the promised solutions can be a challenge. At MJB, we bridge this gap by offering a dedicated pool of trained professionals and experienced talents to expedite your digital transformation journey. Our comprehensive support spans the entire lifecycle, encompassing solution selection, seamless implementation, and integration of ServiceNow. Trust MJB to empower your organization with the right skills and resources, propelling your digital evolution forward.

Analysis

Our system analysts study the business requirement and identify the scope of implementation based on the client environment, existing technical infrastructure and business goals

Selection

Our team of experienced architects help design the solution based on functional requirements and size of the company

Implementation

The implementation experts make sure the ServiceNow solution is deployed with the necessary standards and requirements

Integration

The ServiceNow solution is efficiently integrated with the client’s applications and tested for seamless functioning

Continued Support

Our teams standby for any disruptions and support needed in terms of documentation and training, including defect resolutions

Proven Implementation life cycle expertise. Trusted Technical Consultants

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